Terms & Conditions

AGREEMENT TO TERMS

The Website is operated by Opera Trading Co. L.L.C, trading as VAO Concept Store, a limited liability company duly organized under the laws of the United Arab Emirates, under the Commercial License number 237436, whose registered address is at P.O. Box 28466, Dubai, United Arab Emirates.

These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you") and VAO Concept Store ("we," "us" or "our"), concerning your access to and use of the vaoconceptstore.com website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the "Website").

You agree that by accessing the website, you have read, understood, and agree to be bound by all of these Terms of Use. If you do not agree with all of these Terms of Use, then you are expressly prohibited from using the website and you must discontinue use immediately.

It is your responsibility to periodically review these Terms of Use to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms of Use by your continued use of the website after the date such revised Terms of Use are posted.

The information provided on the website is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country.

Accordingly, those persons who choose to access the website from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable. 

 

INTELLECTUAL PROPERTY RIGHTS

Unless otherwise indicated, the website is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the website (collectively, the "Content") and the trademarks, service marks, and logos contained therein (the "Marks") are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws, foreign jurisdictions, and international conventions.

The Content and the Marks are provided on the website "AS IS" for your information and personal use only. Except as expressly provided in these Terms of Use, no part of the website and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

Provided that you are eligible to use the website, you are granted a limited license to access and use the website and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use. We reserve all rights not expressly granted to you in and to the website, the Content and the Marks.

 

USER REPRESENTATIONS

By using the website, you represent and warrant that:

1. all registration information you submit will be true, accurate, current, and complete;
2. you will maintain the accuracy of such information and promptly update such registration information as necessary;
3. you have the legal capacity and you agree to comply with these Terms of Use;
4. you will not access the website through automated or non-human means, whether through a bot, script or otherwise;
5. you will not use the website for any illegal or unauthorized purpose;
6. your use of the website will not violate any applicable law or regulation.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the website (or any portion thereof).

 

USER REGISTRATION

You may be required to register with the website. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

 

E-GIFT CARD (EGC)

The VAO concept store E-Gift Card is emailed directly to the recipient with a personal message from you. The recipient can redeem for merchandise of their choice at the time of checkout when they add it to their account first.

E-Gift Cards are non-refundable and non-transferable.

VAO virtual gift card (“e-Gift Card”), are sold subject to the following terms and conditions of use:

•  e-Gift Cards can be redeemed against all products on the Website only.

•  e-Gift Cards are non-transferable and may not be returned or redeemed for cash.

•  If your order total is less than the value of the eGift Card, the remaining balance will be credited to your account and will be redeemed against subsequent orders. You may check your eGift Card balance online via your My Account section.

• If your order exceeds the value of the eGift Card. All remaining balances exceeding the value of your gift credit must be paid by credit/debit card.

•  If you return products you have purchased using an eGift Card, the remaining balance will be credited to your account as an e-credit and will be redeemed against subsequent orders. You may check your e-credit balance online via your My Account section.

• eGift Cards will be e-mailed to the recipient once the full order has been processed and payment has been taken. A copy will also be sent to the sender as confirmation of dispatch.

•  VAO is not liable for delivery of an eGift Card to an incorrect or non-existent email address, this is the sole responsibility of the purchaser.

• VAO is not responsible if an eGift Card is lost, stolen, destroyed or used without permission.

• VAO reserves the right to cancel an eGift Card if we deem such action necessary.

• Promotion codes, if any, cannot be applied to the purchase of eGift Cards.

• Sales tax and shipping are applicable on any products purchased with an eGift Card.
• The eGift Card is valid for one year from the date of purchase.

 

PRODUCTS

We make every effort to display as accurately as possible the colors, features, specifications, and details of the products available on the website. However, we do not guarantee that the colors, features, specifications, and details of the products will be accurate, complete, reliable, current, or free of other errors, and your electronic display may not accurately reflect the actual colors and details of the products.

All products are subject to availability, and we cannot guarantee that items will be in stock. We reserve the right to discontinue any products at any time for any reason. Prices for all products are subject to change.

 

PURCHASES AND PAYMENT

We accept the following forms of payment: MasterCard and Visa, and COD (only in the UAE for a charge of 25 AED). You agree to provide current, complete, and accurate purchase and account information for all purchases made via the website. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. Sales tax will be added to the price of purchases as deemed required by us. We may change prices at any time.

The price of the products shown on the Website and delivery charges are shown in your local currency and are exclusive of any applicable taxes or import duties.

We reserve the right to refuse any order placed through the website. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

Perfumes and other products classified as dangerous goods cannot be shipped internationally and can only be delivered within the UAE.

 

RETURN/REFUNDS POLICY

Please review our Return Policy posted on the website prior to making any purchases. 

 

PROMO CODE EXCLUSIONS

Unless otherwise stated, promotional codes exclude jewelry, accessories, Fendi, Valentino Garavani, Givenchy, Jimmy Choo, Stone Island, Elisabetta Franchi, Golden Goose and Rodo.

 

PROHIBITED ACTIVITIES

You may not access or use the website for any purpose other than that for which we make the website available. The website may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.

As a user of the website, you agree not to:

1. systematically retrieve data or other content from the website to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
2. make any unauthorized use of the website, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses.
3. use a buying agent or purchasing agent to make purchases on the website.
4. use the website to advertise or offer to sell goods and services.
5. circumvent, disable, or otherwise interfere with security-related features of the website, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the website and/or the Content contained therein.
6. engage in unauthorized framing of or linking to the website.
7. trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords;
8. make improper use of our support services or submit false reports of abuse or misconduct.
9. engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
10. interfere with, disrupt, or create an undue burden on the website or the networks or services connected to the website.
11. attempt to impersonate another user or person or use the username of another user.
12. sell or otherwise transfer your profile.
13. use any information obtained from the website in order to harass, abuse, or harm another person.
14. use the website as part of any effort to compete with us or otherwise use the website and/or the Content for any revenue-generating endeavor or commercial enterprise.
15. decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the website.
16. attempt to bypass any measures of the website designed to prevent or restrict access to the website, or any portion of the website.
17. harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the website to you.
18. delete the copyright or other proprietary rights notice from any Content.
19. copy or adapt the website's software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.
20. upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party's uninterrupted use and enjoyment of the website or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the website.
21. upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats ("gifs"), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as "spyware" or "passive collection mechanisms" or "pcms").
22. except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the website, or using or launching any unauthorized script or other software.
23. disparage, tarnish, or otherwise harm, in our opinion, us and/or the website.
24. use the website in a manner inconsistent with any applicable laws or regulations.

 

SOCIAL MEDIA

As part of the functionality of the website, you may link your account with online accounts you have with third-party service providers (each such account, a "Third-Party Account") by either: (1) providing your Third-Party Account login information through the website; or (2) allowing us to access your Third-Party Account, as is permitted under the applicable terms and conditions that govern your use of each Third-Party Account.

You represent and warrant that you are entitled to disclose your Third-Party Account login information to us and/or grant us access to your Third-Party Account, without breach by you of any of the terms and conditions that govern your use of the applicable Third-Party Account, and without obligating us to pay any fees or making us subject to any usage limitations imposed by the third-party service provider of the Third-Party Account.

By granting us access to any Third-Party Accounts, you understand that (1) we may access, make available, and store (if applicable) any content that you have provided to and stored in your Third-Party Account (the "Social Network Content") so that it is available on and through the website via your account, including without limitation any friend lists and (2) we may submit to and receive from your Third-Party Account additional information to the extent you are notified when you link your account with the Third-Party Account.

Depending on the Third-Party Accounts you choose and subject to the privacy settings that you have set in such Third-Party Accounts, personally identifiable information that you post to your Third-Party Accounts may be available on and through your account on the website. Please note that if a Third-Party Account or associated service becomes unavailable or our access to such Third-Party Account is terminated by the third-party service provider, then Social Network Content may no longer be available on and through the website.

You will have the ability to disable the connection between your account on the website and your Third-Party Accounts at any time. PLEASE NOTE THAT YOUR RELATIONSHIP WITH THE THIRD-PARTY SERVICE PROVIDERS ASSOCIATED WITH YOUR THIRD-PARTY ACCOUNTS IS GOVERNED SOLELY BY YOUR AGREEMENT(S) WITH SUCH THIRD-PARTY SERVICE PROVIDERS.

We make no effort to review any Social Network Content for any purpose, including but not limited to, for accuracy, legality, or non-infringement, and we are not responsible for any Social Network Content. You acknowledge and agree that we may access your email address book associated with a Third-Party Account and your contacts list stored on your mobile device or tablet computer solely for purposes of identifying and informing you of those contacts who have also registered to use the website.

You can deactivate the connection between the website and your Third-Party Account by contacting us using the contact information below or through your account settings (if applicable). We will attempt to delete any information stored on our servers that was obtained through such Third-Party Account, except the username and profile picture that become associated with your account.

 

SITE MANAGEMENT

We reserve the right, but not the obligation, to: 

1. monitor the website for violations of these Terms of Use;
2. take appropriate legal action against anyone who, in our sole discretion, violates the law or these Terms of Use, including without limitation, reporting such user to law enforcement authorities;
3. in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof;
4. in our sole discretion and without limitation, notice, or liability, to remove from the website or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems;
5. otherwise manage the website in a manner designed to protect our rights and property and to facilitate the proper functioning of the website.

 

PRIVACY POLICY

We care about data privacy and security. Please review our Privacy Policy posted on the website. By using the website, you agree to be bound by our Privacy Policy, which is incorporated into these Terms of Use.

 

COPYRIGHT INFRINGEMENTS

We respect the intellectual property rights of others. If you believe that any material available on or through the website infringes upon any copyright you own or control, please immediately notify us using the contact information provided below (a "Notification"). A copy of your Notification will be sent to the person who posted or stored the material addressed in the Notification.

Please be advised that pursuant to federal law you may be held liable for damages if you make material misrepresentations in a Notification. Thus, if you are not sure that material located on or linked to by the website infringes your copyright, you should consider first contacting an attorney.

 

GOVERNING LAW

These Terms of Use and your use of the website are governed by and construed in accordance with the laws of the UAE applicable to agreements made and to be entirely performed within the UAE, without regard to its conflict of law principles.

 

USER DATA

We will maintain certain data that you transmit to the website for the purpose of managing the performance of the website, as well as data relating to your use of the website. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the website.

You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.

 

CONTACT US 

In order to resolve a complaint regarding the website or to receive further information regarding use of the website, please contact us at:

 

​Opera Trading Co.

Tel No - +971 4 578 3715

Email: [email protected]