Orders & Shipping Policy

Shipping Policy

Thank you for visiting and shopping at VAO Concept Store. Following are the terms and conditions that constitute our Shipping Policy.

 

Domestic Shipping Policy

Shipment processing time

VAO Concept Store offers express delivery services in most areas of the UAE.

• Same Day delivery in Dubai 
• Next Day delivery in UAE

Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

For other Emirates and remote areas, we invite you to verify if delivery to your location is available by contacting our customer service team at ​+971 4 514 0085 or email us at [email protected].

 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours and you can track your shipment through My Account section of the website.

 

Damages

VAO Concept Store is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

 

International Shipping Policy

Shipping rates & delivery estimates

We offer delivery services to over 130 countries all over the world. If you have any queries, please do contact our customer service team at +971 4 514 0085 or email us at [email protected]. All orders are processed and delivered within 1-3 days. However, delays may occur due to the Covid-19 worldwide situation, but we expect all orders to be delivered within 10 days.

Approximate delivery charges are summarized in the table below.

COUNTRY	DELIVERY CHARGES	CUSTOM  DUTY	DELIVERY TIME
UAE (excl. Dubai)	FREE	FREE	1-2 days
KSA	FREE	MUST BE PAID UPON DELIVERY IF CHARGES ARE APPLIED	3-4 days
KUWAIT	FREE	MUST BE PAID UPON DELIVERY IF CHARGES ARE APPLIED	3-4 days
OMAN	FREE	MUST BE PAID UPON DELIVERY IF CHARGES ARE APPLIED	3-4 days
BAHRAIN	FREE	MUST BE PAID UPON DELIVERY IF CHARGES ARE APPLIED	3-4 days
QATAR	FREE	MUST BE PAID UPON DELIVERY IF CHARGES ARE APPLIED	3-4 days
ROW	190 AED	MUST BE PAID UPON DELIVERY IF CHARGES ARE APPLIED	Up to 7 days depending on each country’s transit time

 

Customs, Duties and Taxes

VAO Concept Store is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (duties, tariffs, taxes, etc.).

 

Returns Policy

Our return and refund policy provides detailed information about options and procedures for returning your order.