Satellite Sneakers

Thanks for shopping at VAO Concept Store.

If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have 30 calendar days to return an item from the date you received it free of charge. 

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Items such as perfumes and fragrances, skin care products, intimate apparel, body jewelry, "Final Sale" items are non-returnable and non-refundable.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned

item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within 10 days, depending on your card issuer's policies.

For COD purchases, amount will be credited in your VAO Wallet as we do not provide cash refunds. You can use your VAO credit to purchase another color, size, or even a different item. VAO credit cannot be used to cover shipping or services fees.

Shipping

Original Shipping charges and local duties are non­refundable.

You may return the product(s) to us either:

For returns from within UAE:

• By visiting VAO Concept Store in Citywalk, Dubai, United Arab Emirates.
• By submitting a return request via your My Account section and our Customer Service will arrange for a pick up via our partner courier service.

For international returns:

• We understand sometimes an item doesn’t fit, however, VAO concept store is not responsible for the returns, and the customer will be responsible for the costs of returning it to us.
• Furthermore, the duties charged to VAO concept store at the time of receiving any return packages will be deducted from the final amount refunded to the client.

Exchanges

Currently, we do not accept Exchanges. Instead, all items should follow the returns process, and a new Order placed for the replacement items.

If you have any questions on how to return your item to us, contact us.

Shipping Policy

Thank you for visiting and shopping at VAO Concept Store. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

VAO Concept Store offers express delivery services in most areas of the UAE.

• Same Day delivery in Dubai 
• Next Day delivery in UAE

Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

For other Emirates and remote areas, we invite you to verify if delivery to your location is available by contacting our customer service team at ​+971 4 514 0085 or email us at [email protected].

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours and you can track your shipment through My Account section of the website.

Damages

VAO Concept Store is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

Shipping rates & delivery estimates

We offer delivery services to over 130 countries all over the world. If you have any queries, please do contact our customer service team at +971 4 514 0085 or email us at [email protected]. All orders are processed and delivered within 1-3 days. However, delays may occur due to the Covid-19 worldwide situation, but we expect all orders to be delivered within 10 days.

Approximate delivery charges are summarized in the table below.

Customs, Duties and Taxes

VAO Concept Store is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (duties, tariffs, taxes, etc.).

Returns Policy

Our return and refund policy provides detailed information about options and procedures for returning your order.