Click & Collect

With Click & Collect at VAO, simply order online and then pick up
your shopping at a time that suits you.

how it works

place your order

1. place your order

Choose your products
online,and at checkout select
"Collect" option.

recive notification

2. receive notification

We will send a notification
via sms once your item is
ready to.

pick ur item

3. pick up your items

Collect your items together
with Order ID & Verification
code from sms we sent.

Otherwise, if you were logged in to your account at time of purchase, you’ll be able to find the order number in your order history. Simply log into your account and click on the relevant purchase to find the order number. Make a note of this and bring it to the shop when you collect.

Otherwise, if you were logged in to your account at time of purchase, you’ll be able to find the order number in your order history. Simply log into your account and click on the relevant purchase to find the order number. Make a note of this and bring it to the shop when you collect.

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I’ve lost my order confirmation email or text message - what can I do?

Please check the junk mail folder within your email account, as occasionally confirmation emails can end up here.

Otherwise, if you were logged in to your account at time of purchase, you’ll be able to find the order number in your order history. Simply log into your account and click on the relevant purchase to find the order number. Make a note of this and bring it to the shop when you collect.

I haven’t had an email or text message to confirm my order has arrived - what should I do?

If you ordered before 8pm, your order will be available to collect the next day from 2pm; so please wait until after 2pm to contact us. If there’s any delay to your order, we’ll text you to let you know.

I was unable to collect my Click & collect order. What happens next?

We’ll hold your order in store for 7 days, after which we’ll return it to our warehouse and refund your account. Please note that this the refund may take 5 days to process once we receive the order back in the warehouse.

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